Privacy Policy
Last updated March 2026
Solène respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Who we are
Controller: Solène Agency (eenmanszaak)
2. What we collect
We may collect the following information when you use our website or contact us:
- Contact details (name, email, social handles)
- Application details you choose to share (timezone, platform, goals, boundaries/comfort level)
- Booking details (date/time of your call and basic information you submit)
- Technical data (IP address, device/browser information, basic analytics)
- Messages you send us (email or form submissions)
We do not intentionally collect sensitive personal data through the website.
3. How we use your information
We use information to:
- Respond to inquiries and applications
- Schedule and manage intro calls
- Evaluate whether Solène is a fit for your needs
- Improve the website and user experience
- Comply with legal obligations
4. Legal bases (EEA/UK)
Where relevant, we process data based on:
- Your consent (e.g., contact forms and cookies where required)
- Legitimate interests (e.g., responding to requests, improving services)
- Performance of a contract (if you become a client)
- Legal obligations
5. Who we share data with
We only share information with trusted service providers when necessary, such as:
- Website hosting/provider
- Booking software (e.g., Calendly/TidyCal)
- Email and productivity tools
- Analytics tools (if enabled)
- Marketing tools (e.g., Meta) only if cookies/consent settings allow
We do not sell your personal data.
6. Data retention
We keep personal data only as long as needed for the purposes described above, unless a longer retention period is required by law.
Typical retention: up to 24 months for inquiries/applications.
7. Security
We take reasonable measures to protect your information and limit access on a need-to-know basis.
8. Your rights
Depending on your location, you may have the right to:
- Access your data
- Correct your data
- Request deletion
- Object to processing
- Request data portability
- Withdraw consent (where processing is based on consent)
To make a request, contact: rose@solene-agency.com
9. Cookies
We may use cookies or similar technologies to operate the site and (optionally) measure basic usage. You can control cookies through your browser settings.
If we use a cookie banner, it will explain your choices in more detail.
10. International transfers
If we use providers outside your country, data may be processed internationally. We use appropriate safeguards where required.
11. Contact
For privacy questions: rose@solene-agency.com